Privacy Policy
How we collect, use, and protect your personal information.
Last updated: June 2026
Betawatt Solar Pty Ltd (we, us, our) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect personal information that is necessary to provide our products and services. This may include:
We collect information directly from you when you:
We may also collect information automatically through your use of our website, including via cookies and similar technologies.
We use your personal information to:
We do not sell your personal information to third parties. We may share your information with:
We will not disclose your information to any other third party without your consent, unless required to do so by law.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption, and access to personal information within our organisation is restricted to those who need it to perform their role.
While we take these precautions, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of information transmitted to us.
Our website uses cookies to improve your browsing experience and to analyse website traffic. Cookies are small text files stored on your device. You can control cookies through your browser settings, though disabling cookies may affect some website functionality.
We may use third-party analytics tools (such as Google Analytics) to understand how visitors use our website. These tools may collect anonymised data about your visit.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, and to comply with our legal obligations. Customer installation records are typically retained for the duration of the system's warranty period to enable warranty support.
You have the right to request access to personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. To make such a request, contact us using the details below.
We will respond to access and correction requests within 30 days. In some circumstances we may be unable to provide access, in which case we will explain why.
If you have provided your contact details and consented to receiving marketing communications, we may occasionally send you information about our products, services, and promotions. You can opt out of marketing communications at any time by contacting us or clicking the unsubscribe link in any email we send.
If you have a concern about how we have handled your personal information, please contact us in the first instance. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
For privacy-related enquiries or to exercise your rights, please contact:
Betawatt Solar Pty Ltd
Email: sales@betawattsolar.com.au
Phone: 1300 242 093
Address: 7/10 Redfern Road, Minto NSW 2566
We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically.